shipping & returns
When will I receive my order?
Within Canada: you will receive your order within 3-7 business days with Expedited Tracked Shipping.
Within USA: you will receive your order within 1-2 weeks with Tracked Shipping.
Once we have packaged and sent out your package, you will receive a confirmation email. Please note that shipping times maybe slower due to COVID-19.
How much is shipping?
Orders over $70 CAD before tax: FREE EXPEDITED TRACKED SHIPPING
Orders under $70 CAD before tax: Expedited Tracked Canada Shipping rates calculated at checkout
Orders over $55 USD before tax: FREE EXPEDITED TRACKED US SHIPPING
Orders under $55 USD: Expedited Tracked US Shipping rates calculated at checkout
For more details, view our shipping & returns policy
Do you ship to my country?
We ship across Canada, USA and the UK on our website without custom/duty charges. To ship your order outside of these countries, please email us at firstname.lastname@example.org.
What's your return policy?
We accept free returns and exchanges for unused and unwashed items within 30 days of order delivery. We offer one free return or exchange per order.
If you return an item with a free gift but do not return the free gift included in your order, Apricotton will only refund the difference between the retail value of the free gift and the full price item.
Email us at email@example.com to start your return process.
For more information, read our full return policy.
How can I cancel my order?
To cancel or make changes to your order before your order is fulfilled, email us at firstname.lastname@example.org
If your order has already been fulfilled, you might not be able to cancel or make changes to your order.
What if I didn't receive a confirmation email?
We automatically send out confirmation emails when you have successfully checked out and when your order has shipped.
Please reach out to us if you have not received any of these emails at email@example.com
How do the bras "grow as girls grow"?
All of our bras are made to last through multiple stages of puberty, meaning that you can wear the same Apricotton bra from when you develop from an AA to D cup.
Your bra will support you through countless growing up milestones! You can avoid having to go bra shopping (in stores) multiple times a year as you develop, making us a more sustainable and affordable alternative.
Are your bras only for tweens and teens?
Not at all! Our bras are designed to accommodate multiple standard cup and band sizes in one bra, which is especially helpful for tweens and teens.
However, many women (including our 23-year old selves) find that our comfy bras perfectly shape their body, as they fit up to a 36D standard bra size. You'll also find our adjustable bras awesome if your weight fluctuates, breasts change from being on your period or being pregnant, recently had a baby, or just love being able to customize your bra for different occasions!
Where are you located?
We (Jessica & Chloe) both grew up in Toronto, Ontario and personally hand wrap your order in Toronto ☺️
Our amazing team of volunteers are located across Canada
Where are your bras made?
Our bras are designed in Toronto by our founding team of 2!
Then, we work with our production manager in China, to bring them to life. Jessica (Cofounder) speaks mandarin, so we formed a close relationship with a manufacturer that is leading in ethical practices and sources the highest quality fabrics to feel gentle against your skin.
Is your website safe?
Yes. Our site is 256-bit SSL certified. All pages, content, credit card, and transaction information is protected by the same level of security used by banks.
We do not store your credit card information, even after you make a purchase.