We offer one free return or exchange per order on any purchase within 30 days of order delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you return an item but do not return the free gift included in your order, Apricotton will only refund the difference between the retail value of the free gift and the full price item. Only one coupon code or promotion may be used per order.
To start a return or exchange, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be refunded.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method for the full amount you paid for the item(s). Please remember it can take some time for your bank or credit card company to process and post the refund too.